Refund policy
Returns, refunds, cancellations and warranty
Wrong, damaged or defective items — 7 days If we sent the wrong item, or it arrived damaged or with a manufacturing defect, tell us within 7 days of delivery. Email info@furstgear.com or WhatsApp +91 91088 18989 with your order number and photos. We'll arrange the pickup or pay your return shipping, then send a replacement or a full refund, whichever you prefer.
Doesn't fit your bike — 7 days Mounts, brackets and accessories sometimes don't suit a particular bike. If an item doesn't fit, you can exchange it within 7 days of delivery. It must be unused and uninstalled, in its original packaging, with all parts and labels. You pay the return shipping. We'll exchange it for another item, or refund you if we have nothing suitable.
Not sure it will fit? WhatsApp us your bike model before you order and we'll confirm.
What we can't take back
- Items that have been used, fitted to a bike or damaged after delivery
- Helmets, balaclavas, liners and other items worn on the head or face, once the seal or tag is removed
- Opened consumables, such as chain lube and cleaners
- Custom-made, pre-order or clearance items, unless they are defective
- Items with missing parts, serial numbers, labels or packaging
- Change-of-mind returns, where the item is fine and fits
How refunds work Once we receive and check the return (usually within 2 working days), we'll email you. Approved refunds go back to your original payment method within 7–10 working days. Your bank may take a few more days to show it. Shipping charges are refunded only when the return is our mistake.
Cancelling an order You can cancel any time before we dispatch it, for a full refund. Once it has shipped, cancellation isn't possible, but the return rules above still apply.
Warranty Products carry their manufacturer's warranty, as stated on each product page or in the box. Keep your Furstgear invoice. To claim, email info@furstgear.com with the invoice, photos and a description of the fault. We'll handle the claim with the brand or its Indian distributor and keep you updated. Warranty doesn't cover crash damage, wear and tear, incorrect installation or modifications.
International orders We accept returns from outside India only for wrong, damaged or defective items.
Complaints If you're unhappy with how we've handled your return, contact our grievance officer: Anith Basavaiah, Managing Partner - anith@mothoutdoors.com, +91 91088 18989. We acknowledge every complaint within 48 hours and resolve it within one month.
